Electronic Aftermarket Services and Solutions

Electronic Aftermarket Services and Solutions

Designed to manage the entire product care life cycle.

  • Electronic Partners is a major player in electronic aftermarket services such as repair and refurbishment of electronic products. To complement these best-in-class services, we have designed a new range of dedicated industry services and solutions to the evolving needs of the Electronic Aftermarket Services industry.
    • Dedicated Solutions
    • Customer Service
    • Certified Engineers
    • Recycling and Recovery
    • Integration and Analytics
  • Electronic Aftermarket Services

  • Dedicated Industry Solutions

    Having a huge expertise and know-how in the field of after-sales service, customer care and repair.
    Electronic Partners has developed solutions dedicated to our client's specific industries such as

    • solutions for Manufacturers
    • solutions for Network Carriers
    • solutions for Distributors
    • solutions for Retailers
    • solutions for Insurance Companies

    Customer Service

    A dedicated solution to enable our clients to deal with customer service requests up-front. This solution includes a device troubleshooting in-store or online, customer web self-service solution, call centre tools, internal help desk application as well as repair avoidance and triage tools.

    • device troubleshooting and repair avoidance
    • repair booking and repair tracking tools
    • in house call center

    Certified Engineers

    As our core business, we operate accredited repair centres in the UK and the Republic of Ireland with bulk repair and customer repair capabilities. Other services include exchange stock management, warranty management and repair support services. All our engineers are fully trained and able to evaluate, repair and quality control every single repair.

    • accredited service centres
    • depot repair services
    • repair management services
    • refurbishment services

    Recycling and Recovery

    When the product reaches its end of life, we offer several solutions for device trade-in, recycling, recovery and safe disposal. These solutions involve web self-service portals as well as back-end processes designed to efficiently manage and take care of products sent for trade-in, recovery or disposal.

    • trade-in portal
    • recycling
    • asset recovery and disposal

    Integration and Analytics

    Driving your after-sales business processes becomes much easier with our reporting tools and online management portals. Our CRM platform integrates advanced reporting mechanisms for both real-time alerts and offline reporting. This platform also interfaces with a variety of systems such as SAP and other ERP, CMR and WMS systems.

    • tracking platform
    • reporting portals
    • system interfaces
    • seamless integration
  • Customer Reviews

    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    3.7 out of 5 stars
    268 reviews
    19-21 Eglinton St
    Galway, Ireland
    (091) 889 889
    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    Marc Eglon
    5 out of 5 stars
    Shattered by iPhone screen and was quoted €170 and 7 day turnaround from an official Apple vendor. Came here at 5:30pm, booked it in for a a repair for...
    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    Oisin Casey
    5 out of 5 stars
    Only place in town that would fix the USB port in my Samsung J3 the same day with short notice and charged me a lower price than others quoted me along with...
    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    Jane Ni thuiruisce
    5 out of 5 stars
    Excellent service, my oneplus 3 screen smashed.Electronic partners fixed my phone over night and for an extremely reasonable price....
    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    Jose Hernandez
    5 out of 5 stars
    Worth all the time and money. Paid €30 to get my phone repaired. They repaired it in no time! They also realised they forgot to give me back a part of my...
    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    Faizan Haidry
    5 out of 5 stars
    Very happy with the service provided. Fast and reliable. I live in Dublin and still my headphones were back with me within a week. Definitely will recommend.