Electronic Aftermarket Services and Solutions

Electronic Aftermarket Services and Solutions

Designed to manage the entire product care life cycle.

  • Electronic Partners is a major player in electronic aftermarket services such as repair and refurbishment of electronic products. To complement these best-in-class services, we have designed a new range of dedicated industry services and solutions to the evolving needs of the Electronic Aftermarket Services industry.
    • Dedicated Solutions
    • Customer Service
    • Certified Engineers
    • Recycling and Recovery
    • Integration and Analytics
  • Electronic Aftermarket Services

  • Dedicated Industry Solutions

    Having a huge expertise and know-how in the field of after-sales service, customer care and repair.
    Electronic Partners has developed solutions dedicated to our client's specific industries such as

    • solutions for Manufacturers
    • solutions for Network Carriers
    • solutions for Distributors
    • solutions for Retailers
    • solutions for Insurance Companies

    Customer Service

    A dedicated solution to enable our clients to deal with customer service requests up-front. This solution includes a device troubleshooting in-store or online, customer web self-service solution, call centre tools, internal help desk application as well as repair avoidance and triage tools.

    • device troubleshooting and repair avoidance
    • repair booking and repair tracking tools
    • in house call center

    Certified Engineers

    As our core business, we operate accredited repair centres in the UK and the Republic of Ireland with bulk repair and customer repair capabilities. Other services include exchange stock management, warranty management and repair support services. All our engineers are fully trained and able to evaluate, repair and quality control every single repair.

    • accredited service centres
    • depot repair services
    • repair management services
    • refurbishment services

    Recycling and Recovery

    When the product reaches its end of life, we offer several solutions for device trade-in, recycling, recovery and safe disposal. These solutions involve web self-service portals as well as back-end processes designed to efficiently manage and take care of products sent for trade-in, recovery or disposal.

    • trade-in portal
    • recycling
    • asset recovery and disposal

    Integration and Analytics

    Driving your after-sales business processes becomes much easier with our reporting tools and online management portals. Our CRM platform integrates advanced reporting mechanisms for both real-time alerts and offline reporting. This platform also interfaces with a variety of systems such as SAP and other ERP, CMR and WMS systems.

    • tracking platform
    • reporting portals
    • system interfaces
    • seamless integration
  • Customer Reviews

    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    3.5 out of 5 stars
    268 reviews
    19-21 Eglinton St
    Galway, Ireland
    (091) 889 889
    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    Niall O'Connell
    5 out of 5 stars
    Brilliant service, I have used them five times, for both my phone and laptop. quick repairs and upfront about the costs . Cheaper quicker and better than...
    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    John McMurchie
    5 out of 5 stars
    Brilliant service! I feared the worst when one of my beloved speakers was damaged but Electronic Partners Ireland Repaired it as good as new. The repair was...
    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    Ryan Speers
    4 out of 5 stars
    The Guys here fixed my phone screen, I got it back the same day. Very fast service. My only complaint would be a thought it was abit pricey.
    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    Natalie Surina
    5 out of 5 stars
    Dropped my smartphone in the sea the other day. It seemed dead. I was terrified that I'd lost all my data, contacts etc. But Electronic Partners revived it...
    Electronic Partners Ireland - Phone, Tablet, Laptop, Drone and Console Repairs Galway
    Patrick Curran
    5 out of 5 stars
    This is the best repair shop in Galway. One other shop in Galway were going to charge my wife 400 euros to fix her I phone 6 and we brought it to electronic...