Repairs carry a limited 3-month or on purchase an extended warranty on replaced parts and labour except the following:
(a) liquid damage repair
(b) mainboard and PCB board repairs
(c) repairs with consumer supplied parts
(d) jack/plug replacements
(e) non-genuine Products
In the unlikely event, your unit becomes faulty within the warranty period, please select from our website Electronic.Partners “Repair Request > Warranty Repair” and follow the instructions given to receive a free returns label.
We will investigate and respond within three working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has new issues not related to first repair or parts not replaced in the previous repair we will contact you and let you decide with regards to the cost. We will attempt a re-repair on your unit TWICE after the initial repair. If after this, the product is still faulty we will issue a refund (minus the minimum charge, postage, and any Express/Priority fee).
We will need to see the unit and make sure it is faulty prior to issuing a refund.
Warranty service or Returned Merchandise Authorization under this limited warranty will be honoured only if claims are made and the faulty product has been returned within the warranty period.
Software Limited Warranty
Electronic Partners offers no warranty, either explicitly expressed or implicitly implied, for any pre-installed software, its quality, performance, functionality, or compatibility for a particular purpose. Nor does Electronic Partners warrant that the functions contained in the software will meet specific requirements or that the operation of the software will be uninterrupted or error-free. Thus, the software is restored or installed ‘as is” unless otherwise explicitly stated in writing.