Please read this document carefully as all business conducted by Electronic Partners will be subject to the following Terms and Conditions.
Terms and Conditions of Website use
Access to and use of this website in Ireland is provided by Electronic Partners on the terms set out below.
These terms are subject to change from time to time without notice so should be checked regularly. Continued use of this website will be deemed acceptance of the updated or amended terms.
All copyright, trade marks, design rights, patents and other intellectual property rights in and on this website are vested in Electronic Partners or its licensor’s. All rights reserved.
Reproduction of part or all of the contents of this website in any form is prohibited other than for personal use or internal business use only and may not be recopied and shared with a third party. All copyright notices in the original material must be retained. This website may not modified, disassembled, decompiled or reverse engineered in any way for any commercial purpose.
The permission to recopy for personal and internal business use does not allow for incorporation of material or any part of it in any other website, electronic retrieval system, publication or any other work (whether hard copy, electronic or otherwise). Electronic Partners is not responsible for any file downloads.
Electronic Partners makes no warranties, representations or undertakings about:
A. any of the content of this website (including, without limitation, any as to the quality, accuracy, completeness or fitness for purpose of any such content). The information on this website does not constitute advice or recommendation
B. any content of any other web-site referred to or accessed by hypertext links or otherwise through this web-site (‘Third Party Site’)
Electronic Partners shall not be liable for damages, losses (whether direct, indirect or consequential), expenses, liabilities, loss of profits or costs resulting from the use of, access to, or reliance upon the information given by its employees, agents or subcontractors in relation to, contained in or available through, its website.
Electronic Partners does not endorse or approve the content of any Third Party Site, nor will Electronic Partners have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous).
Electronic Partners does not warrant that functions, materials and information available on this website (and/ or linked to this website) will be uninterrupted or error free, that defects will be corrected, or that this website or its server are free of viruses or bugs and other items of a destructive nature. The website user is responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy particular requirements for the accuracy and security of the data input and output.
The failure or delay of Electronic Partners to exercise or enforce any right in these terms does not waive ‘Electronic Partners’ right to enforce that right.
The contract between Electronic Partners and the Customer shall be governed by and interpreted in accordance with the laws of the Republic of Ireland. The Customer submits to the jurisdiction of the High Court of the Republic of Ireland, but Electronic Partners may bring legal proceedings against the Customer in any court of competent jurisdiction.
Terms and Conditions of BuyBack
2.1 Basic Information
A. All amounts are paid by company check or PayPal transfer and mailed to the address you provide to us during the quote process. This usually takes one business day from the date on which your laptop, smartphone, tablet PC, or any other electronic device (hereinafter referred to as “device” arrives and is inspected at our facility unless we need to speak to you directly about the offer we wish to make. No offer we make is binding upon us until we receive your laptop (or any other electronic gadget) and examine it.
B. You agree to ship your device within 7 days of receiving the protective packaging. Delay in shipping may negatively affect the determination of value of the device.
C. By agreeing to these terms and conditions and by shipping your device to us, you certify that you are the legal owner of the device that you send.
D. We strive to make every transaction fast and easy! Should you have any questions regarding these terms and conditions, please do not hesitate to call us at 091-563081 or email us at firstname.lastname@example.org or use our Contact Us page.
E. Updating your information and email communication preferences: We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, please let us know by calling us or by creating a ticket. Please be sure to include your Email address, full name, and specifically what information you do not want to receive. Please note that sometimes these requests may take up to 1-2 weeks to be effective. In addition, when you sell your electronics to us online, we may need to contact you via phone, Email or mail to address questions or issues specific to your order, or with a promotional offer. If you would like to opt out of any further communication after completion of the principal transaction(s), please use the opt out link in the email message sent to you or contact us via email including your Email address, full name, and specifically what information you do not want to be receiving from us in the future. If you would like to update or correct your Email address, street address or other personal information with us please contact us either by phone or email.
2.2 Further Transfer of Ownership and Offer to Purchase
A. Quotes presented on the website. All such initial quotes are qualified offers pending our evaluation of your device and no binding offer is made until we have had a chance to inspect the device that you send to us and such offer is reaffirmed after such inspection. We reserve the right to refuse to offer to purchase any item that you send us for any reason in our sole discretion. You must send us your device within the time period stated herein.
B. We determine the value of your device based on our systematic analysis of such device and the current marketplace. Many factors are taken into consideration, such as the age of the device, the manufacturer and model of the device, the wear and tear apparent on the device, whether the device is usable and or intact in nature, as well as other elements that would affect its resale value or costs of repair to the device. If we decide not to purchase the device, you will be given the option of allowing us to recycle the device, but you will not receive any payment for the device. There is no charge to you for our recycling your device. You must appropriately package the device you send us in order to protect it from harm during the shipping process. You are solely responsible for any harm that comes to the device you send us if you fail to appropriately package the device prior to sending it.
C. Sending your item to us. You are solely responsible for the risk of loss or damage of/to your property while it is being shipped to us and while it is shipped from us to you, should we return the item to you.
D. Data Removal. We will endeavour to remove any data upon your hard drive or other media storage device of your gadget and may reformat the drive in order to do so. However, we cannot guarantee that all personally identifiable data or other sensitive or security related information will be removed from your drive or other memory devices by us. Accordingly, you should remove any such information from your device before you send it to us. You agree to hold us harmless and indemnify us from any loss or injury resulting from your failure and our failure to remove such information prior to reselling or recycling the device that you send. We are not responsible for any loss suffered by you due to any data that is not erased from the device and becomes available to any third party subsequent to our final disposition of your device. Remember to make all necessary backups or transfer of data from your device before you send it if you wish to keep or reuse any data that is stored on your machine.
E. Should you be given a quote via our website AND we, upon inspection of your device, agree to pay you that quoted amount, you are legally and contractually bound to sell us the device for the price quoted via the website once you have shipped the device to us.
F. Should we, upon inspection of your device, decide to offer you a lower price than originally quoted, you will have thirty days to either accept or reject that new price quote. During the thirty days we will attempt to contact you via phone and email several times. If no contact is made after 30 days we will issue payment for amount indicated in the email. Once payment has been issued no revisions or exceptions will be made. If such offer is rejected and you request return of your device, we will mail it back to you at no charge.
G. Lawful Sales Only. You must own the right, title and all legal interest in the device you send us. Your sale and or shipment of any such item must not violate any law, regulation or statute of any jurisdiction. You may not unlawfully transfer or encumber any intellectual property, trademark, copyright, patent, software, license or other legal right or restriction via your shipping or selling of the shipped item. The item you ship must be free of all legal restrictions that would affect the value of the item, restrict your legal right to transfer ownership of the item (including the item itself, software present on the item, or hardware on or inside the item). You must refrain from violating any export laws or restrictions. The item you send (including all related materials, software and add on hardware) may not be counterfeited, stolen, or contain harmful or offensive content of any nature. You agree to hold us harmless and indemnify us from any and all loss of any nature, including fees, costs, judgments, liens and reasonable fees, arising from any threatened or actual legal action should you violate this term and condition of this Agreement.
H. Failure to Return Product or Contents Thereto. Under certain limited circumstances, THROUGH no fault of ours, we may not be able to return your item and you agree to hold us harmless from any loss regarding our failure, when outside of our control, to return your device to you. We will never under any circumstance duplicate or return any software or data contained on your device.
I. Legal title of your device passes to us when we agree to pay you the originally quoted amount as shown on our website or you agree to accept a lower offer that we may make to you. All payments are sent as established by our normal course of business. If we do not agree to accept your product by way of purchase or as a machine to be recycled, then title does not pass to us. Title for all devices accepted for recycling passes to us when you agree to allow the device to be recycled. All decisions about whether or not we purchase your device and for what euro amount are final. Any offer to purchase your device that we make is a non-transferable offer and also expires if not accepted by you in a timely manner, as described herein. At any time we may decide, without prior notice, to discontinue purchasing any particular or all items.
J. Errors. Should we make a material error in any representation of facts, information or offers to you, your sole recourse is to request the return of the item that you have sent to us. Your ability to request the return of the item elapses upon your receipt of the payment we issue for your item. In the event that you elect to cancel the transaction prior to receiving our payment, we will return the item to you upon your request.
2.3 General Terms and Conditions
A. Entire Agreement. No Waiver. This Agreement constitutes the entire agreement between the parties. Captions are used only as a matter of convenience and have no legal import. No waiver by us regarding any breach or default shall be deemed to be a waiver of any preceding or subsequent breach or default. Our website or other publications and communications may contain errors. We reserve the right to correct any errors in writing or orally with you.
B. Modification. We reserve the right to modify this Agreement at any time without giving you prior notice. Your use of our website, any of our tools and services, following any such modification constitutes your agreement to follow and be bound by the Agreement as modified. The last date these Terms of Service were revised is set forth below. Terms and conditions modifying the Agreement are effective immediately upon publication.
Terms and Conditions of Repair and Servicing
The repair price quoted by our system is an estimate only, based on the information you have provided. It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults). On these occasions you will be contacted via email or phone to authorise a new repair quotation.
3.2 No Fix No Fee Policy / Minimum Charge
All repairs carry a “minimum charge” of 30€. This cost covers engineer’s time and any parts used to attempt to repair the unit.
After inspection, the minimum charge will become due only when:
(a) The unit is Beyond Economical Repair (i.e. it would be cheaper to replace the unit than fix it)
(b) We provide a new repair quotation and you refuse this quotation Note that return postage cost will be charged in addition to the minimum charge. At our discretion we may waive the minimum charge if you give us permission to use the damaged unit for spare parts.
3.3 Turnaround time
Repairs usually take 3-5 days from the date they arrive at our repair centre, this excludes the time taken for return delivery which is outside of our control (although we use a next-day service for the vast majority of units). During busier times repairs can take longer to be processed. If you do require the unit back quickly then we strongly recommend that you select the “Express Repair” option.
3.4 Express Repair
If you select the “Express Repair” option on the website, your repair will take priority over non Express repairs sent in to us. Note that if the unit is BER or you refuse a re-quote, the Express fee of €20 is due in addition to the minimum charge and the return postage cost.
3.5 The following Terms & Conditions apply to Express repairs
A Express repair will take priority over other non-Express repairs in the queue. It does not mean we guarantee to complete the repair on the same day we receive it (although we do try our best). Sometimes specialist parts need to be obtained and this can delay the turnaround time. We will keep you advised of the situation via the online tracking system if any delays are expected Express repairs will be dispatched on the same day they are repaired provided payment has been made. Payment must be received before 11am for same day dispatch All repairs including Express are sent via next-working day delivery. The Express repair cost of €20 does not include a Saturday/Sunday delivery. If we cannot repair a Express unit within 5 days of receipt, the Express fee will be waived We do not take responsibility to delays due to courier. However if a delivery date has been missed we will investigate and resolve as a priority To speed up the process we may phone you to arrange immediate payment (once the repair is complete). If you prefer not to provide details on the phone, you will need to have access to your email (for the payment link) and access to the Internet to make payment. Payments must be received by 11am to be dispatched same day.
3.6 Return postage
The Collection of the device is free, however the return shipping of the device is €10 and not included in the repair cost. The €10 is for shipping and insurance of your device. Please note that postage covers ROI only. We can send repairs worldwide – but prices vary. Please contact us for a price before sending in a repair.
3.7 Repair warranty
Repairs carry a limited 3 month warranty on replaced parts and labour except the following:
(a) liquid damage repair
(b) console main board repairs
(c) PCB board repairs
In the unlikely event your unit becomes faulty within the warranty period please send the unit back with a copy of the receipt or Ref No. and a covering letter stating current fault (we are not liable for your costs to return the unit to us). We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit TWICE after the initial repair. If after this, the unit is still faulty we will issue a refund (minus the minimum charge, postage and any Express fee). We will need to see the unit and make sure its faulty prior to issuing a refund.
3.8 Limitation of Liability
Electronic Partners reserves the rights to refuse warranty service of products under disputable conditions. Electronic Partners also holds the rights to declare final decision whether products are within warranty conditions. The following actions and damages will result in voiding the limited warranty:
(a) Damage caused by act of nature, such as fire, flood, wind, earthquake, lightning, etc.
(b) Damage or incompatibility caused by failure to perform a proper installation or to provide an appropriate operational environment for the product, including but not limited to unstable wired/ wireless network connection and phone lines, bad grounding, external electro-magnetic fields, direct sunlight, high humidity and vibration.
(c) Damage caused by impact with other objects, dropping, falls, spilled liquids, or submersion in liquids.
Damage caused by unauthorized repair or disassembling of the product
(d) Damage caused by any other abuse, misuse, mishandling, or misapplication
(e) Damage caused by third party peripherals (including but not limited to visible damages on motherboard or other electronic parts of the product such as burn spots after electric discharge, melting, fusing, splitting, etc.)
(f) Any errors caused by software incompatibilities and viruses as well as unauthorized modification of built-in software (including BIOS).
(g) Deterioration due to normal circumstances including the enclosures, diskette, manuals, and battery packs.
(h) The serial number of the product (or serial number stickers of its parts) has been modified, removed, blurred or damaged.
(i) Cracks and scratches on LCD and plastic material as well as other defects caused by transportation, handling or customer abuse.
(j) The availability of two (2) and less pixel defects on the display of the device, which is not considered to be a warranty failure according to the manufacturer’s policy.
(k) The effects of so-called “image sticking” and faults in brightness on LCD panels caused by fixed pattern pictures displayed for a long period of time (longer then one day).
3.9 Unpaid repairs
Units will be held for a maximum of 30 days after they are either repaired, deemed BER or requiring a re-quote. We will make reasonable attempts to contact you by phone and email a minimum of 3 times. If you have not made payment within 30 days, the unit will be auctioned to recover our costs.
3.10 Liquid Damage Repairs
Liquid damage repairs can be very temperamental and are carried out on a “best endeavours” basis. On occasions the original fault can reappear after the unit has been repaired and sometimes the faults can even get worse after a period of time.
3.11 Accessories, Games, Power Supplies
Please do not send any accessories (or Console games/disks) in with your repairs unless we have specifically requested them (e.g. for a power problem we may request the charger or power supply). We cannot be held responsible for any loss or damage to accessories whilst in our possession (SIM cards, memory cards, chargers, boxes, cases, cables, mounts etc.). On occasions we may ask for certain accessories to be sent in after our initial diagnosis for further testing as they may be related to the fault.
3.12 User data and information
We will do our utmost to retain any data on your unit, however we cannot be held responsible for lost data, including; Ringtones Photos & videos Contacts Saved game data (for Consoles) Favourites locations (for Sat Navs) Music (e.g. MP3) Please ensure you backup your unit before sending it to us.
Payments are requested by email or phone once a repair has either been completed successfully or if the unit has been deemed B.E.R. or you refuse a re quote. Cheque payments will be subject to a clearance delay of approximately 5 working days. We accept Visa, MasterCard, Switch, Maestro, Solo, Visa Debit.
We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong. If you have a complaint, please contact us either by email or by letter. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid re occurrence in the future. We undertake to:
Acknowledge your complaints within 5 working days Advise you how long it will take to resolve the complaint keep you informed throughout the process.
Terms and Conditions for Warranty Repairs
4.1 Agreement for repair
A. The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service we provide to repair your mobile telephone and/or any accessories listed overleaf (“Accessories”) on the service questionnaire form.
B. Reference to “us”, “we” and “our” refer to Electronic Partners and references to “you” and “your” are references to you, the person addressed on this form.
4.2 All repairs (unless otherwise stated)
A. This Agreement shall commence from the date you sign the service questionnaire and shall continue until we have repaired or otherwise returned your Equipment (“Services”), whichever is sooner, and received any payment due from you.
B. We shall make all reasonable efforts to repair your Equipment subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our reasonable care and skill.
C. Any time estimate for completion of the Service which may be given to you is an estimate only and does not form any obligation under the terms of this Agreement.
D. Units will be held for a maximum of 30 days after they are either repaired, deemed BER or requiring a re-quote. We will make reasonable attempts to contact you by phone or email a minimum of 3 times. If you have not made payment within 30 days, the unit will be auctioned to recover our costs.
E. If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you, we will notify you immediately.
F. We may in certain circumstances send your Equipment to another repair centre and sub-contract the repair work to a third party.
G. All charges will be subject to VAT and any other government taxes or duties as applicable.
H. The Collection and the return shipping of the device for free, however postage covers ROI only. We can send repairs worldwide – but prices vary. Please contact us for a price before sending in a repair.
I. Please note there is a non-refundable handling fee of €15 for all warranty services.
4.3 Additional terms for warranty repairs
A. Where repair is to be carried out under a relevant guarantee or warranty, we may ask you to provide sufficient proof of any guarantee or warranty.
B. If your Equipment is beyond economic repair, we may at our absolute discretion replace your Equipment with a suitable equivalent rather than carry out repair works.
C. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair under the terms as set in clause 4. We will endeavour to notify you of any such charge prior to undertaking any work.
E. If you provide misinformation to Electronic Partners regarding the age of your device or purchase details, resulting in an expired warranty, Electronic Partners charge a €30.00 diagnostic fee.
4.4 Additional terms for chargeable repairs
A. If the repair to your Equipment is not covered by a guarantee or warranty or the nature of the repair is beyond any terms of your guarantee or warranty offer you a Out-of-Warranty Repair and Terms And Conditions Of Repair And Servicing apply.
B. If cost of repair may not fall within our standard charges where the Equipment is not generally supported by us, Equipment repairs are sub-contracted or the nature of repair is not within our standard rates of repair. In this event, we will provide you with an estimate of the cost of repair and we will not repair the Equipment until we have received your acceptance of that estimate.
C. If we are unable to repair your Equipment, no fault is found on your Equipment or you do not accept our Out-of-Warranty Repair offer, we will return your Equipment to you unrepaired and we charge you an inspection fee of €30.00 .
E. We may keep your Equipment until all charges payable have been paid.
A. Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement or its subject matter (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our option to:
(1) supplying the Services again;
(2) payment of the cost of having the Services supplied again; or
(3) repaying to you any amount that you have paid in respect of the Services.
B. If, through our negligence or wilful misconduct, we damage the Equipment beyond economical repair, our liability will be limited to the cost of providing a replacement with a product that is the same as or similar to the Equipment.
C. Any data or information that you may have stored on the Equipment shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.
D. Nothing in this clause 5 shall apply so as to limit or exclude our liability for:
(1) death or personal injury resulting from our negligence;
(2) breach of any terms implied by statute;
(3) any claim arising under the Consumer Protection Act 2007; or
(4) fraudulent misrepresentation.
E. In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated savings, goodwill or any other indirect or consequential loss or damage howsoever arising.
F. Except as expressly provided in this Agreement, all representations, conditions and warranties, whether express or implied (by statute or otherwise) are excluded to the fullest extent permitted by law.
G. We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.
4.6 Data Protection
We ask for your name and address and the other details set out overleaf (“Personal Information”) so that we can notify you when your Equipment has been repaired and so we can give you an efficient after-sales service. We may also send you text messages from time to time to alert you to new services that we may provide. By signing the questionnaire and using these Services you consent to our use of your Personal Information as described. If you do not wish to receive text messages at any time you should contact us in writing.
A. We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
B. Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
C. This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall effect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.
D. This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
E. If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of this Agreement so that it is effective to the extent that shall not effect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
F. Nothing in this Agreement shall confer on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 2001.
This Agreement is subject to the law of the Republic of Ireland and shall be subject to the exclusive jurisdiction of the Irish Courts. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable. Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of the Republic of Ireland under Irish Law.
Questions regarding the T&C should be directed to
XPRESS GROUP INC
Tenancy 10, Marina House,
Eden Island, Mahe, Seychelles
Effective from July 2013