We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong. If you have a complaint, please contact us through our ticket system or by letter. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and avoid re-occurrence in the future. We undertake to:
Acknowledge your complaints within five working days Advise you how long it will take to resolve the complaint keep you informed throughout the process.