We usually dispatch within one working day after we received payment and all repairs including Priority Repairs are sent via An Post Express Return. We do not take responsibility for delays due to the courier.
The Collection of the device is free. However, the return shipping is not included in the repair cost.
Return shipping cost:
IE €10.00, European Union €19.90,
We can send repairs worldwide – but prices vary. Please contact us for costs before posting in any repair to avoid disappointment.
In the unlikely event that a parcel is lost during shipment, we will attempt to replace the item with a used product of the same or similar model. If this is not possible we will refund you the value of the missing product up to a maximum of €100, a proof of purchase is required to process any claim. If no proof of purchase is available, we will refund you the market value up to €100.
To confirm that an order shipped via post has indeed been lost, we must wait 28 days, as most ‘missing’ items are located within the postal system within this period. It may also be advisable to contact your local sorting office to see if they are holding the parcel, having already tried unsuccessfully to deliver it to you.